Careers · Open role
Client Implementation & Success Specialist — Digital Adoption, Training & Support
Support onboarding, configuration, documentation, training, user adoption, and post-launch success for TYSAPA’s client platforms.
TYSAPA is looking for a Client Implementation & Success Specialist to help clients adopt the platforms and systems we build. This role is important because successful digital transformation does not end when software is delivered. Clients need proper onboarding, configuration, training, documentation, support, and follow-up to make sure the system becomes part of their daily operation.
The person in this role will work closely with product, engineering, AI/data, and client teams. They will help configure user roles, prepare training materials, support pilot users, collect feedback, document issues, and make sure client teams understand how to use the platform correctly.
This is a practical implementation role. It is not only customer support, and it is not a sales role. It requires patience, structure, communication skills, and the ability to understand how users work with digital platforms, workflows, dashboards, documents, approvals, and AI-assisted tools.
Role & responsibilities
- Support client onboarding for TYSAPA platforms, products, and project-based solutions.
- Help configure users, roles, permissions, workflows, forms, dashboards, and basic platform settings.
- Prepare user guides, onboarding documents, training materials, FAQs, and internal support notes.
- Conduct or support training sessions for client users, admins, and managers.
- Assist clients during pilot testing, user acceptance testing, go-live preparation, and early rollout.
- Collect user feedback, support requests, bug reports, improvement ideas, and adoption challenges.
- Work with product, engineering, AI/data, and QA teams to communicate client feedback clearly.
- Monitor usage patterns, common user issues, support tickets, and adoption barriers.
- Help clients move from manual or fragmented workflows into the new digital system.
- Support post-launch follow-up and identify opportunities for additional modules, automation, analytics, or AI improvements.
Requirements
- Experience in client implementation, customer success, technical support, software onboarding, training, operations, consulting, or business systems support.
- Ability to understand digital workflows, user roles, dashboards, forms, approvals, documents, and platform features.
- Strong communication, writing, documentation, and presentation skills.
- Comfortable preparing user guides, process notes, support articles, training slides, and FAQs.
- Ability to work with both technical teams and non-technical client users.
- Good organizational skills and attention to detail.
- Basic understanding of software platforms, SaaS tools, workflow systems, dashboards, or digital transformation projects.
- Experience with CRM, ERP, healthcare systems, finance workflows, document management, or business software is helpful.
- Arabic language skills are an advantage for UAE and regional client work, but not mandatory.
- Patient, professional, service-oriented, and comfortable supporting users after launch.
Benefits
- A practical role connected directly to real client deployments.
- Opportunity to help shape TYSAPA’s onboarding, training, and client-success process from an early stage.
- Work closely with product, engineering, AI/data, QA, and leadership teams.
- Exposure to workflow platforms, dashboards, document systems, automation, and AI-assisted tools.
- Flexible work structure depending on project needs and candidate availability.
- A role where good communication and follow-through directly improve client outcomes.
Ready to apply?
Applications are submitted through our secure web form only—not by email.